Pan Government Property Maintenance Framework

Scope of work

Client: Northern Ireland Civil Service (NICS)
Provider: Elmwood Protection Services
Region: West Region, Northern Ireland

Background

Elmwood Protection Services is a trusted provider of fire and security maintenance solutions across Northern Ireland. Under this contract, we maintain a wide range of critical safety and security systems for NICS facilities, ensuring compliance, system reliability, and responsive support.

Scope

Provision of comprehensive fire and security maintenance solutions, including:

• Planned maintenance

• Reactive support

• Project works

These services were tailored to cover various systems and address the client’s unique operational and compliance requirements.

Key challenges

• System diversity across locations

  • Managing and maintaining equipment from multiple manufacturers across numerous NICS facilities.

• Regulatory compliance

  • Ensuring all systems adhered to relevant statutory safety and security standards.

• Rapid response requirements

  • Meeting strict Key Performance Indicators (KPIs) for emergency response and fault resolution.

Solutions provided

Elmwood Protection Services delivered a structured maintenance approach to meet the client’s specific needs:

1. Planned maintenance

• Regular inspections and servicing to detect potential issues early and maintain system performance.

2. Reactive support

• 24/7 emergency response for swift resolution of security breaches or equipment failures.

3. Project works

• Installation and upgrades of new and existing systems to enhance protection and align with evolving standards.

Systems covered

• Fire alarms

  • Scheduled testing and maintenance in line with fire safety regulations.

• Intruder alarms

  • Ongoing monitoring and servicing to prevent unauthorized access.

• CCTV systems

  • Installation and maintenance of high-coverage surveillance solutions.

• Panic alarms

  • Ensuring immediate operability during emergencies.

• Metal detection systems

  • Regular operational checks for high-security areas.

• Automatic doors & gates

  • Maintenance to guarantee secure and efficient access control.

• Bollards, barriers & roller shutters

  • Servicing to reinforce physical perimeter security.

Results

• Enhanced security

  • Comprehensive system performance led to improved protection and incident prevention.

• Regulatory compliance

  • All systems maintained to meet legal safety and security requirements.

• Operational efficiency

  • Quick response times and reduced downtime contributed to uninterrupted service delivery across NICS locations.